{"id":56915,"date":"2022-08-11T12:32:51","date_gmt":"2022-08-11T10:32:51","guid":{"rendered":"https:\/\/blog.euncet.com\/?p=56915"},"modified":"2023-11-29T13:02:17","modified_gmt":"2023-11-29T12:02:17","slug":"beneficis-chatbots","status":"publish","type":"post","link":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/","title":{"rendered":"Els beneficis dels chatbots en la comunicaci\u00f3 empresarial"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"56915\" class=\"elementor elementor-56915 elementor-54687\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c98b257 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c98b257\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fe8ea7a\" data-id=\"7fe8ea7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3eddcfd3 elementor-widget elementor-widget-text-editor\" data-id=\"3eddcfd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Les empreses s\u00f3n cada vegada m\u00e9s conscients de la import\u00e0ncia d&#8217;acostar les seves marques als consumidors i, per aix\u00f2, enfoquen les seves estrat\u00e8gies de m\u00e0rqueting en l&#8217;experi\u00e8ncia del client.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u00cdNDEX DE CONTINGUTS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #222222;color:#222222\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #222222;color:#222222\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#Que_es_un_chatbot\" >Qu\u00e8 \u00e9s un chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#Atreu_clients_mes_facilment_amb_un_chatbot\" >Atreu clients m\u00e9s f\u00e0cilment amb un chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#Com_poden_els_chatbots_millorar_les_comunicacions_empresarials\" >Com poden els chatbots millorar les comunicacions empresarials?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#TIPUS_DE_CHATBOTS\" >TIPUS DE CHATBOTS<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#Els_millors_chatbots_per_a_empreses\" >Els millors chatbots per a empreses<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#JIVOCHAT\" >JIVOCHAT<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#ZENDESK\" >ZENDESK<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#SENDPULSE\" >SENDPULSE<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p><span data-contrast=\"auto\">L&#8217;alta compet\u00e8ncia i l&#8217;exig\u00e8ncia dels consumidors 3.0 obliga els negocis a simplificar els seus processos i a incorporar funcionalitats tecnol\u00f2giques amb les quals satisfer noves necessitats amb la major agilitat i efectivitat possible.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Els assistents virtuals (en angl\u00e8s, <\/span><i><span data-contrast=\"auto\">chatbots<\/span><\/i><span data-contrast=\"auto\">) han arribat per quedar-s&#8217;hi i s&#8217;estan convertint en una gran eina d&#8217;atenci\u00f3 al client amb la qual les empreses poden atendre dubtes de manera automatitzada.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><strong>Et pot interessar: <a class=\"Hyperlink SCXW162322780 BCX0\" href=\"http:\/\/devmarketersgroup.es\/euncet\/ca\/coneixer-els-nostres-clients-per-a-propostes-valor-efectives\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW162322780 BCX0\" lang=\"ES\" xml:lang=\"ES\" data-contrast=\"none\"><span class=\"NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW162322780 BCX0\">Coneixent al teu client. Com passar del jo penso al jo s\u00e9<\/span><\/span><\/a><span class=\"EOP CommentHighlightPipeRest SCXW162322780 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/strong><\/p><p><span class=\"TextRun SCXW131975534 BCX0\" lang=\"ES\" xml:lang=\"ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW131975534 BCX0\">En el <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW131975534 BCX0\">seg\u00fcent<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW131975534 BCX0\">article<\/span><span class=\"NormalTextRun SCXW131975534 BCX0\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW131975534 BCX0\">t\u2019expliquem<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW131975534 BCX0\">m\u00e9s<\/span><span class=\"NormalTextRun SCXW131975534 BCX0\"> sobre <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW131975534 BCX0\">aquesta<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW131975534 BCX0\">funcionalitat<\/span><span class=\"NormalTextRun SCXW131975534 BCX0\"> i <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW131975534 BCX0\">quins<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW131975534 BCX0\">beneficis<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW131975534 BCX0\">pot<\/span><span class=\"NormalTextRun SCXW131975534 BCX0\"> reportar implementar-la en el <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW131975534 BCX0\">teu<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW131975534 BCX0\">negoci<\/span><span class=\"NormalTextRun SCXW131975534 BCX0\">.<\/span><\/span><span class=\"EOP SCXW131975534 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c89829e elementor-widget elementor-widget-image\" data-id=\"c89829e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"750\" height=\"300\" src=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/que-es-un-chatbot.jpeg\" class=\"attachment-full size-full wp-image-56939\" alt=\"que es un chatbot\" srcset=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/que-es-un-chatbot.jpeg 750w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/que-es-un-chatbot-300x120.jpeg 300w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/que-es-un-chatbot-80x32.jpeg 80w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03f6e34 elementor-widget elementor-widget-text-editor\" data-id=\"03f6e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"ez-toc-section\" id=\"Que_es_un_chatbot\"><\/span>Qu\u00e8 \u00e9s un chatbot?<span class=\"ez-toc-section-end\"><\/span><\/h2><p><span data-contrast=\"auto\">El terme <\/span><i><span data-contrast=\"auto\">chatbot <\/span><\/i><span data-contrast=\"auto\">es compon de les paraules xat, que fa refer\u00e8ncia a la conversa entre persones connectades a internet; i <\/span><i><span data-contrast=\"auto\">bot<\/span><\/i><span data-contrast=\"auto\">, aplicaci\u00f3 de programari programada per\u00a0 fer tasques concretes de manera automatitzada i repetitiva.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Aix\u00ed doncs, \u00e9s un programa o eina inform\u00e0tica que permet a les empreses oferir un servei de missatgeria autom\u00e0tica als seus usuaris i potencials clients i permet respondre les preguntes o dubtes que puguin tenir de manera immediata.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Els chatbots s\u00f3n un gran recurs amb el qual les empreses poden oferir una experi\u00e8ncia d&#8217;usuari \u00fanica, personalitzada i \u00e0gil, amb la qual, a m\u00e9s de satisfer aquestes necessitats, tamb\u00e9 obtenen les dades dels usuaris.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-222bf9a elementor-widget elementor-widget-image\" data-id=\"222bf9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"750\" height=\"300\" src=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/chatbot-en-empreses.jpeg\" class=\"attachment-full size-full wp-image-56949\" alt=\"chatbot en empreses\" srcset=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/chatbot-en-empreses.jpeg 750w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/chatbot-en-empreses-300x120.jpeg 300w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/chatbot-en-empreses-80x32.jpeg 80w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4b8aa0 elementor-widget elementor-widget-text-editor\" data-id=\"f4b8aa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"ez-toc-section\" id=\"Atreu_clients_mes_facilment_amb_un_chatbot\"><\/span>Atreu clients m\u00e9s f\u00e0cilment amb un chatbot<span class=\"ez-toc-section-end\"><\/span><\/h2><p><span data-contrast=\"auto\">Els usuaris s\u00f3n cada vegada m\u00e9s exigents i volen ser atesos sense esperes. La incorporaci\u00f3 dels chatbots ajuda a agilitzar consultes superficials sobre productes, serveis o marca, aix\u00ed com sobre incid\u00e8ncies o altres preguntes freq\u00fcents.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">\u00c9s una bona alternativa per optimitzar el treball dels agents d&#8217;atenci\u00f3 al client, que es poden centrar en casos m\u00e9s complexos en solucionar.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\"><strong>Et pot interessar<\/strong>:<\/span><a href=\"http:\/\/devmarketersgroup.es\/euncet\/ca\/model-gestio-vendes-i-dades\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\"> El model de gesti\u00f3 de vendes i com optimitzar-lo amb l&#8217;ajuda de les dades<\/span><\/a><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Aix\u00f2 fa que aquesta interacci\u00f3 produeixi una experi\u00e8ncia agradable i que el negoci atengui els principals dubtes i q\u00fcestions dels usuaris, independentment de la zona geogr\u00e0fica <span class=\"NormalTextRun SCXW82161378 BCX0\"> i de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW82161378 BCX0\">l&#8217;hora<\/span><span class=\"NormalTextRun SCXW82161378 BCX0\"> de la consulta.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb35073 elementor-widget elementor-widget-image\" data-id=\"cb35073\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"750\" height=\"300\" src=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/chatbot-clients.jpeg\" class=\"attachment-full size-full wp-image-56952\" alt=\"chatbot clients\" srcset=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/chatbot-clients.jpeg 750w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/chatbot-clients-300x120.jpeg 300w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/chatbot-clients-80x32.jpeg 80w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7d7bd8 elementor-widget elementor-widget-text-editor\" data-id=\"c7d7bd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"ez-toc-section\" id=\"Com_poden_els_chatbots_millorar_les_comunicacions_empresarials\"><\/span>Com poden els chatbots millorar les comunicacions empresarials?<span class=\"ez-toc-section-end\"><\/span><\/h2><p><span data-contrast=\"auto\">Les \u00faltimes tend\u00e8ncies demostren que els usuaris estan canviant els seus h\u00e0bits i la forma en la qual prefereixen interactuar amb les empreses. Els assistents per veu (Siri, Cortana) i els companys virtuals estan guanyant terreny enfront de l&#8217;atenci\u00f3 humana.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Els chatbots s\u00f3n les eines ideals per interactuar de manera autom\u00e0tica amb els usuaris, ja que s\u00f3n f\u00e0cils d&#8217;integrar en els llocs web a trav\u00e9s de sistemes de missatgeria com Facebook, Telegram, WhatsApp\u2026<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><strong>Et pot interessar<a href=\"http:\/\/devmarketersgroup.es\/euncet\/como-innovar-con-marketing-digital\/\">:<\/a><\/strong><a href=\"http:\/\/devmarketersgroup.es\/euncet\/ca\/com-innovar-amb-marqueting-digital\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\"> Com innovar amb m\u00e0rqueting digital en la teva empresa?<\/span><\/a><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">A m\u00e9s, aquests xats en viu ajuden a millorar el servei al client, reduint els temps d&#8217;espera, aix\u00ed com els processos de venda o conversi\u00f3 mitjan\u00e7ant cercadors i altres funcionalitats. Un altre avantatge \u00e9s la capacitat de personalitzar les comunicacions per millorar la interacci\u00f3. Tot aix\u00f2 suposa un increment en la satisfacci\u00f3 del client i, per conseq\u00fc\u00e8ncia, en la reputaci\u00f3 de marca.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79796ad elementor-widget elementor-widget-image\" data-id=\"79796ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"300\" src=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/tipus-de-chatbots.jpeg\" class=\"attachment-large size-large wp-image-56955\" alt=\"\" srcset=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/tipus-de-chatbots.jpeg 750w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/tipus-de-chatbots-300x120.jpeg 300w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/tipus-de-chatbots-80x32.jpeg 80w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29a9c53 elementor-widget elementor-widget-text-editor\" data-id=\"29a9c53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"TIPUS_DE_CHATBOTS\"><\/span>TIPUS DE CHATBOTS<span class=\"ez-toc-section-end\"><\/span><\/h3><p><span data-contrast=\"auto\">Dins d&#8217;aquest programari, existeixen diferents tipus segons la seva complexitat t\u00e8cnica i ELS serveis oferts. Entre ells, destaquen:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li data-leveltext=\"\u25cf\" data-font=\"Calibri\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Chatbots declaratius o simples<\/strong>. \u00c9s la versi\u00f3 m\u00e9s simple d&#8217;aquesta eina. Genera respostes automatitzades per als dubtes que tinguin els usuaris. Aquestes interaccions conversacionals s\u00f3n espec\u00edfiques i estructurades, per la qual cosa la capacitat de resposta es limita a la programaci\u00f3 pr\u00e8via realitzada, basada en comandos i paraules clau.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li><li data-leveltext=\"\u25cf\" data-font=\"Calibri\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Chatbots <\/strong> <strong>intel\u00b7ligents o predictius.<\/strong> Mitjan\u00e7ant la intel\u00b7lig\u00e8ncia artificial, aquest tipus de xat \u00e9s capa\u00e7 de respondre amb suggeriments o idees qualsevol tipus de consulta.<\/span> \u00a0<\/li><\/ul><p><span data-contrast=\"auto\">Per a aix\u00f2, utilitzen diversos principis del llenguatge natural:\u00a0<\/span><span data-ccp-props=\"{&quot;335559685&quot;:0,&quot;335559731&quot;:0}\">\u00a0<\/span><\/p><ul><li><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\"><strong>Processament del Llenguatge Natural (PLN). <\/strong>Divideix la consulta de l&#8217;usuari en oracions i paraules. Tamb\u00e9 t\u00e9 en compte les emocions.<\/span><\/li><li data-leveltext=\"\u25cf\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Comprensi\u00f3 del Llenguatge Natural (CLN).<\/strong> Analitza el l\u00e8xic, els sin\u00f2nims i els temes utilitzant algorismes per construir el di\u00e0leg.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li><li data-leveltext=\"\u25cf\" data-font=\"Calibri\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Generaci\u00f3 de Llenguatge Natural (GLN).<\/strong> Gr\u00e0cies al <\/span><i><span data-contrast=\"auto\">machine learning <\/span><\/i><span data-contrast=\"auto\">(aprenentatge autom\u00e0tic), aquest programari recopilen dades i s\u00f3n capaces de fer prediccions sobre les consultes dels usuaris, aconseguint aix\u00ed una conversa org\u00e0nica i fluida.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><strong>\u00a0Et pot interessar: <\/strong><a href=\"http:\/\/devmarketersgroup.es\/euncet\/lead-nurturing-como-convertir-leads\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Lead nurturing | Com convertir leads en clients?<\/span><\/a><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><h2><span class=\"ez-toc-section\" id=\"Els_millors_chatbots_per_a_empreses\"><\/span>Els millors chatbots per a empreses<span class=\"ez-toc-section-end\"><\/span><\/h2><p><span class=\"TextRun SCXW262679775 BCX0\" lang=\"ES\" xml:lang=\"ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">Existeixen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">moltes<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">aplicacions<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">missatgeria<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\"> que ja <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">inclouen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">materials<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">suport<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\"> per crear <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">assistents<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">virtuals<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">mitjan\u00e7ant<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">codi<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\">. En el <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW262679775 BCX0\">cas<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\"> de no <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">disposar<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">d&#8217;aquests<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">coneixements<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">t\u00e8cnics<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\">, tamb\u00e9 hi ha <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">altres<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">plataformes<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">m\u00e9s<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">intu\u00eftives<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\"> i <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">menys<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\"> complexes <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">amb<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\"> les <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">quals<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\"> poder <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">desenvolupar<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">assistents<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW262679775 BCX0\">virtuals<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\">. Entre <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW262679775 BCX0\">elles<\/span><span class=\"NormalTextRun SCXW262679775 BCX0\"> destaca:<\/span><\/span><span class=\"EOP SCXW262679775 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-655cafc elementor-widget elementor-widget-image\" data-id=\"655cafc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"300\" src=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/jivochat.jpeg\" class=\"attachment-full size-full wp-image-56958\" alt=\"jivochat\" srcset=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/jivochat.jpeg 750w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/jivochat-300x120.jpeg 300w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/jivochat-80x32.jpeg 80w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eb50d9 elementor-widget elementor-widget-text-editor\" data-id=\"6eb50d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"JIVOCHAT\"><\/span>JIVOCHAT<span class=\"ez-toc-section-end\"><\/span><\/h3><p><span class=\"TextRun SCXW3475173 BCX0\" lang=\"ES\" xml:lang=\"ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">Possiblement<\/span><span class=\"NormalTextRun SCXW3475173 BCX0\">, <\/span><a href=\"https:\/\/www.jivochat.es\/\" target=\"_blank\" rel=\"noopener\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">Jivochat<\/span> <\/a><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">\u00e9s<\/span><span class=\"NormalTextRun SCXW3475173 BCX0\"> una de les <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">plataformes<\/span><span class=\"NormalTextRun SCXW3475173 BCX0\"> que <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">ofereix<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">servei<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">d&#8217;assist\u00e8ncia<\/span><span class=\"NormalTextRun SCXW3475173 BCX0\"> virtual <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">m\u00e9s<\/span><span class=\"NormalTextRun SCXW3475173 BCX0\"> completes del <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">mercat<\/span><span class=\"NormalTextRun SCXW3475173 BCX0\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">Pot<\/span><span class=\"NormalTextRun SCXW3475173 BCX0\"> integrar-se en <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">qualsevol<\/span><span class=\"NormalTextRun SCXW3475173 BCX0\"> canal digital: <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">lloc<\/span><span class=\"NormalTextRun SCXW3475173 BCX0\"> web, Facebook, WhatsApp, Instagram, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">Telegram<\/span><span class=\"NormalTextRun SCXW3475173 BCX0\"> i Apple Business <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW3475173 BCX0\">Xat<\/span><span class=\"NormalTextRun SCXW3475173 BCX0\">.<\/span><\/span><span class=\"EOP SCXW3475173 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9d7d69 elementor-widget elementor-widget-image\" data-id=\"b9d7d69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"300\" src=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/zendesk.jpeg\" class=\"attachment-full size-full wp-image-56961\" alt=\"zendesk\" srcset=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/zendesk.jpeg 750w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/zendesk-300x120.jpeg 300w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/zendesk-80x32.jpeg 80w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b067cb1 elementor-widget elementor-widget-text-editor\" data-id=\"b067cb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"ZENDESK\"><\/span>ZENDESK<span class=\"ez-toc-section-end\"><\/span><\/h3><p><span class=\"TextRun SCXW78993893 BCX0\" lang=\"ES\" xml:lang=\"ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">L\u2019assistent<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> virtual de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">Zendesk<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">utilitza<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> la <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">intel\u00b7lig\u00e8ncia<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> artificial (IA) per <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">oferir<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> un <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">servei<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">d&#8217;atenci\u00f3<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> al <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">client<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> el <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">m\u00e9s<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">personalitzat<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> i natural <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">possible<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\">. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">Ofereix<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> tres <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">tipus<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">d&#8217;assistents<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">virtuals<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">segons<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> les <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">necessitats<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">l&#8217;empresa<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\">: <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">arbre<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">decisions<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> (la <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">versi\u00f3<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">m\u00e9s<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> simple que no <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">utilitza<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> IA), <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">intel\u00b7ligent<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> (<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">utilitza<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> un Sistema de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">Processament<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">Llenguatge<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> Natural) i un <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">assistent<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> virtual <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">h\u00edbrid<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> (<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">\u00e9s<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> la <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">combinaci\u00f3<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">dels<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> dos <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">anteriors<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> i <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">permet<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> redirigir la conversa a un <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">agent<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">d&#8217;atenci\u00f3<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> al <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">client<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\"> en <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">qualsevol<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW78993893 BCX0\">moment<\/span><span class=\"NormalTextRun SCXW78993893 BCX0\">).<\/span><\/span><span class=\"EOP SCXW78993893 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4003b33 elementor-widget elementor-widget-image\" data-id=\"4003b33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"300\" src=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/sendpulse.jpeg\" class=\"attachment-large size-large wp-image-56964\" alt=\"sendpulse\" srcset=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/sendpulse.jpeg 750w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/sendpulse-300x120.jpeg 300w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/sendpulse-80x32.jpeg 80w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e03e9a elementor-widget elementor-widget-text-editor\" data-id=\"2e03e9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"SENDPULSE\"><\/span>SENDPULSE<span class=\"ez-toc-section-end\"><\/span><\/h3><p><span class=\"TextRun SCXW259015082 BCX0\" lang=\"ES\" xml:lang=\"ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">Aquesta<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">eina<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">permet<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">aprofitar<\/span><span class=\"NormalTextRun SCXW259015082 BCX0\"> el potencial de cada <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">xarxa<\/span><span class=\"NormalTextRun SCXW259015082 BCX0\"> social <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">gr\u00e0cies<\/span><span class=\"NormalTextRun SCXW259015082 BCX0\"> al <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">seu<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">nivell<\/span><span class=\"NormalTextRun SCXW259015082 BCX0\"> de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">personalitzaci\u00f3<\/span><span class=\"NormalTextRun SCXW259015082 BCX0\">, a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">m\u00e9s<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">d&#8217;automatitzar<\/span><span class=\"NormalTextRun SCXW259015082 BCX0\"> les converses. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">Assessora<\/span><span class=\"NormalTextRun SCXW259015082 BCX0\">, informa, ven o <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">afegeix<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">arxius<\/span><span class=\"NormalTextRun SCXW259015082 BCX0\">, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">botons<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">als<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">missatges<\/span><span class=\"NormalTextRun SCXW259015082 BCX0\"> i <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">accepta<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW259015082 BCX0\">pagaments<\/span><span class=\"NormalTextRun SCXW259015082 BCX0\">.<\/span><\/span><span class=\"EOP SCXW259015082 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-892509e elementor-widget elementor-widget-image\" data-id=\"892509e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.euncet.com\/ca\/executive-education\/postgrau-direccio-comercial-vendes\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"200\" src=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/executive-program-direccio-marketing.gif\" class=\"attachment-full size-full wp-image-56967\" alt=\"euncet business school\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c43a4a5 elementor-widget elementor-widget-text-editor\" data-id=\"c43a4a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW38262080 BCX0\" lang=\"ES\" xml:lang=\"ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38262080 BCX0\">Si <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">vols<\/span><span class=\"NormalTextRun SCXW38262080 BCX0\"> saber <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">m\u00e9s<\/span><span class=\"NormalTextRun SCXW38262080 BCX0\"> sobre <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">altres<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">maneres<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">amb<\/span><span class=\"NormalTextRun SCXW38262080 BCX0\"> les <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">quals<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">millorar<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">l&#8217;experi\u00e8ncia<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">dels<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">usuaris<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">amb<\/span><span class=\"NormalTextRun SCXW38262080 BCX0\"> el <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">teu<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">negoci<\/span><span class=\"NormalTextRun SCXW38262080 BCX0\">, no et <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">pots<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW38262080 BCX0\">perdre<\/span><span class=\"NormalTextRun SCXW38262080 BCX0\"> l\u2019<\/span><\/span> <a class=\"Hyperlink SCXW38262080 BCX0\" href=\"https:\/\/www.euncet.com\/ca\/executive-education\/postgrau-direccio-comercial-vendes\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW38262080 BCX0\" lang=\"ES\" xml:lang=\"ES\" data-contrast=\"none\"><span class=\"NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW38262080 BCX0\">Executive Master en Direcci\u00f3 Comercial i M\u00e0rqueting de l\u2019Euncet Business School.<\/span><\/span><\/a><span class=\"EOP CommentHighlightPipeRest SCXW38262080 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Les empreses s\u00f3n cada vegada m\u00e9s conscients de la import\u00e0ncia d&#8217;acostar les seves marques als consumidors i, per aix\u00f2, enfoquen les seves estrat\u00e8gies de m\u00e0rqueting en l&#8217;experi\u00e8ncia del client. L&#8217;alta compet\u00e8ncia i l&#8217;exig\u00e8ncia dels consumidors 3.0 obliga els negocis a simplificar els seus processos i a incorporar funcionalitats tecnol\u00f2giques amb les quals satisfer noves necessitats [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":56919,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[452],"tags":[],"class_list":["post-56915","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovacio-i-tecnologia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Els beneficis dels chatbots per a les empreses | Blog Euncet<\/title>\n<meta name=\"description\" content=\"Qu\u00e8 s\u00f3n els chatbots? Saps quins s\u00f3n els beneficis dels chatbots a la comunicaci\u00f3 empresarial? Descobreix els millors chatbots per a empreses.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Els beneficis dels chatbots per a les empreses | Blog Euncet\" \/>\n<meta property=\"og:description\" content=\"Qu\u00e8 s\u00f3n els chatbots? Saps quins s\u00f3n els beneficis dels chatbots a la comunicaci\u00f3 empresarial? Descobreix els millors chatbots per a empreses.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/\" \/>\n<meta property=\"og:site_name\" content=\"Euncet Business School\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/euncet\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-11T10:32:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-29T12:02:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/beneficis-chatbots.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"560\" \/>\n\t<meta property=\"og:image:height\" content=\"416\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Auditoria Seo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@euncet\" \/>\n<meta name=\"twitter:site\" content=\"@euncet\" \/>\n<meta name=\"twitter:label1\" content=\"Escrit per\" \/>\n\t<meta name=\"twitter:data1\" content=\"Auditoria Seo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/\"},\"author\":{\"name\":\"Auditoria Seo\",\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/#\\\/schema\\\/person\\\/0ec3dcfcfedd4684271a0cabcc7b0d4b\"},\"headline\":\"Els beneficis dels chatbots en la comunicaci\u00f3 empresarial\",\"datePublished\":\"2022-08-11T10:32:51+00:00\",\"dateModified\":\"2023-11-29T12:02:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/\"},\"wordCount\":1031,\"image\":{\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/beneficis-chatbots.jpeg\",\"articleSection\":[\"Innovaci\u00f3 i Tecnologia\"],\"inLanguage\":\"ca\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/\",\"url\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/\",\"name\":\"Els beneficis dels chatbots per a les empreses | Blog Euncet\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/beneficis-chatbots.jpeg\",\"datePublished\":\"2022-08-11T10:32:51+00:00\",\"dateModified\":\"2023-11-29T12:02:17+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/#\\\/schema\\\/person\\\/0ec3dcfcfedd4684271a0cabcc7b0d4b\"},\"description\":\"Qu\u00e8 s\u00f3n els chatbots? Saps quins s\u00f3n els beneficis dels chatbots a la comunicaci\u00f3 empresarial? Descobreix els millors chatbots per a empreses.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/beneficis-chatbots.jpeg\",\"contentUrl\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/beneficis-chatbots.jpeg\",\"width\":560,\"height\":416,\"caption\":\"Els beneficis dels chatbots\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/beneficis-chatbots\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Els beneficis dels chatbots en la comunicaci\u00f3 empresarial\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/#website\",\"url\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/\",\"name\":\"Euncet Business School\",\"description\":\"Escuela de negocios\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ca\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/#\\\/schema\\\/person\\\/0ec3dcfcfedd4684271a0cabcc7b0d4b\",\"name\":\"Auditoria Seo\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ca\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9a84d3ec4b3eea109b64fae1e81be9c0149ca0d074722e484bba93bdae1fb31e?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9a84d3ec4b3eea109b64fae1e81be9c0149ca0d074722e484bba93bdae1fb31e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9a84d3ec4b3eea109b64fae1e81be9c0149ca0d074722e484bba93bdae1fb31e?s=96&d=mm&r=g\",\"caption\":\"Auditoria Seo\"},\"description\":\"Prueba de biografica\",\"url\":\"https:\\\/\\\/www.euncet.com\\\/blog\\\/ca\\\/author\\\/seo-euncet\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Els beneficis dels chatbots per a les empreses | Blog Euncet","description":"Qu\u00e8 s\u00f3n els chatbots? Saps quins s\u00f3n els beneficis dels chatbots a la comunicaci\u00f3 empresarial? Descobreix els millors chatbots per a empreses.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/","og_locale":"ca_ES","og_type":"article","og_title":"Els beneficis dels chatbots per a les empreses | Blog Euncet","og_description":"Qu\u00e8 s\u00f3n els chatbots? Saps quins s\u00f3n els beneficis dels chatbots a la comunicaci\u00f3 empresarial? Descobreix els millors chatbots per a empreses.","og_url":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/","og_site_name":"Euncet Business School","article_publisher":"https:\/\/www.facebook.com\/euncet","article_published_time":"2022-08-11T10:32:51+00:00","article_modified_time":"2023-11-29T12:02:17+00:00","og_image":[{"width":560,"height":416,"url":"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/beneficis-chatbots.jpeg","type":"image\/jpeg"}],"author":"Auditoria Seo","twitter_card":"summary_large_image","twitter_creator":"@euncet","twitter_site":"@euncet","twitter_misc":{"Escrit per":"Auditoria Seo","Temps estimat de lectura":"6 minuts"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#article","isPartOf":{"@id":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/"},"author":{"name":"Auditoria Seo","@id":"https:\/\/www.euncet.com\/blog\/ca\/#\/schema\/person\/0ec3dcfcfedd4684271a0cabcc7b0d4b"},"headline":"Els beneficis dels chatbots en la comunicaci\u00f3 empresarial","datePublished":"2022-08-11T10:32:51+00:00","dateModified":"2023-11-29T12:02:17+00:00","mainEntityOfPage":{"@id":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/"},"wordCount":1031,"image":{"@id":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#primaryimage"},"thumbnailUrl":"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/beneficis-chatbots.jpeg","articleSection":["Innovaci\u00f3 i Tecnologia"],"inLanguage":"ca"},{"@type":"WebPage","@id":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/","url":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/","name":"Els beneficis dels chatbots per a les empreses | Blog Euncet","isPartOf":{"@id":"https:\/\/www.euncet.com\/blog\/ca\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#primaryimage"},"image":{"@id":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#primaryimage"},"thumbnailUrl":"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/beneficis-chatbots.jpeg","datePublished":"2022-08-11T10:32:51+00:00","dateModified":"2023-11-29T12:02:17+00:00","author":{"@id":"https:\/\/www.euncet.com\/blog\/ca\/#\/schema\/person\/0ec3dcfcfedd4684271a0cabcc7b0d4b"},"description":"Qu\u00e8 s\u00f3n els chatbots? Saps quins s\u00f3n els beneficis dels chatbots a la comunicaci\u00f3 empresarial? Descobreix els millors chatbots per a empreses.","breadcrumb":{"@id":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#breadcrumb"},"inLanguage":"ca","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/"]}]},{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#primaryimage","url":"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/beneficis-chatbots.jpeg","contentUrl":"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2022\/11\/beneficis-chatbots.jpeg","width":560,"height":416,"caption":"Els beneficis dels chatbots"},{"@type":"BreadcrumbList","@id":"https:\/\/www.euncet.com\/blog\/ca\/beneficis-chatbots\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.euncet.com\/blog\/ca\/"},{"@type":"ListItem","position":2,"name":"Els beneficis dels chatbots en la comunicaci\u00f3 empresarial"}]},{"@type":"WebSite","@id":"https:\/\/www.euncet.com\/blog\/ca\/#website","url":"https:\/\/www.euncet.com\/blog\/ca\/","name":"Euncet Business School","description":"Escuela de negocios","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.euncet.com\/blog\/ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ca"},{"@type":"Person","@id":"https:\/\/www.euncet.com\/blog\/ca\/#\/schema\/person\/0ec3dcfcfedd4684271a0cabcc7b0d4b","name":"Auditoria Seo","image":{"@type":"ImageObject","inLanguage":"ca","@id":"https:\/\/secure.gravatar.com\/avatar\/9a84d3ec4b3eea109b64fae1e81be9c0149ca0d074722e484bba93bdae1fb31e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a84d3ec4b3eea109b64fae1e81be9c0149ca0d074722e484bba93bdae1fb31e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a84d3ec4b3eea109b64fae1e81be9c0149ca0d074722e484bba93bdae1fb31e?s=96&d=mm&r=g","caption":"Auditoria Seo"},"description":"Prueba de biografica","url":"https:\/\/www.euncet.com\/blog\/ca\/author\/seo-euncet\/"}]}},"_links":{"self":[{"href":"https:\/\/www.euncet.com\/blog\/ca\/wp-json\/wp\/v2\/posts\/56915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.euncet.com\/blog\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.euncet.com\/blog\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.euncet.com\/blog\/ca\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/www.euncet.com\/blog\/ca\/wp-json\/wp\/v2\/comments?post=56915"}],"version-history":[{"count":0,"href":"https:\/\/www.euncet.com\/blog\/ca\/wp-json\/wp\/v2\/posts\/56915\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.euncet.com\/blog\/ca\/wp-json\/wp\/v2\/media\/56919"}],"wp:attachment":[{"href":"https:\/\/www.euncet.com\/blog\/ca\/wp-json\/wp\/v2\/media?parent=56915"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.euncet.com\/blog\/ca\/wp-json\/wp\/v2\/categories?post=56915"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.euncet.com\/blog\/ca\/wp-json\/wp\/v2\/tags?post=56915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}