{"id":58914,"date":"2021-09-06T11:42:08","date_gmt":"2021-09-06T09:42:08","guid":{"rendered":"https:\/\/blog.euncet.com\/?p=58914"},"modified":"2024-04-29T15:03:17","modified_gmt":"2024-04-29T13:03:17","slug":"resolucio-conflictes","status":"publish","type":"post","link":"https:\/\/www.euncet.com\/blog\/ca\/resolucio-conflictes\/","title":{"rendered":"T\u00e8cniques per al rol del l\u00edder en la resoluci\u00f3 de conflictes"},"content":{"rendered":"<p><span data-contrast=\"auto\">Liderar implica gestionar persones. Encara que sembli una cosa obvia \u00e9s important remarcar-ho, ja que els \u00e9ssers humans som \u00e9ssers sociables i en moltes ocasions poden donar-se situacions conflictives. El mateix succeeix en el m\u00f3n laboral. A diari, sorgeixen situacions en qu\u00e8 poden donar-se malentesos o situacions negatives que afectin en l&#8217;acompliment dels treballadors. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u00cdNDEX DE CONTINGUTS<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #222222;color:#222222\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #222222;color:#222222\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.euncet.com\/blog\/ca\/resolucio-conflictes\/#Tecniques_i_estrategies_de_resolucio_de_conflictes\" >T\u00e8cniques i estrat\u00e8gies de resoluci\u00f3 de conflictes\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.euncet.com\/blog\/ca\/resolucio-conflictes\/#Que_es_el_rol_de_lideratge_i_com_influeix_en_la_resolucio_de_conflictes\" >Qu\u00e8 \u00e9s el rol de lideratge i com influeix en la resoluci\u00f3 de conflictes?\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.euncet.com\/blog\/ca\/resolucio-conflictes\/#Com_liderar_un_equip_de_treball\" >Com liderar un equip de treball?\u00a0<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.euncet.com\/blog\/ca\/resolucio-conflictes\/#Negociacio_i_resolucio_pacifica_de_conflictes_a_lempresa\" >Negociaci\u00f3 i resoluci\u00f3 pac\u00edfica de conflictes a l&#8217;empresa\u00a0<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<p><span data-contrast=\"auto\">\u00c9s en aquests casos en qu\u00e8 els l\u00edders han de demostrar el seu tarann\u00e0\u00a0i han de ser capa\u00e7os de resoldre els conflictes mitjan\u00e7ant l&#8217;assertivitat i la cooperaci\u00f3 dels integrants involucrats.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Et pot interessar:<\/span><\/b><a href=\"https:\/\/blog.euncet.es\/neurociencia-y-management-para-liderar-mas-eficaz\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"none\"> Neuroci\u00e8n<\/span><span data-contrast=\"none\">c<\/span><span data-contrast=\"none\">ia<\/span><span data-contrast=\"none\"> i management per liderar <\/span><span data-contrast=\"none\">efica\u00e7ment<\/span><span data-contrast=\"none\"> el teu equip<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/a><\/p>\n<p><span data-contrast=\"auto\">En el seg\u00fcent article, t&#8217;expliquem quines t\u00e8cniques de resoluci\u00f3 de conflictes i estrat\u00e8gies existeixen i l&#8217;impacte que t\u00e9 el rol de lideratge en aquest tipus de conflictes laborals. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-50372 aligncenter\" src=\"https:\/\/blog.euncet.com\/wp-content\/uploads\/2021\/07\/Tecnicas-y-estrategias-de-resolucion-de-conflictos.png\" alt=\"T\u00e9cnicas y estrategias de resoluci\u00f3n de conflictos\" width=\"750\" height=\"300\" srcset=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2021\/07\/Tecnicas-y-estrategias-de-resolucion-de-conflictos.png 750w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2021\/07\/Tecnicas-y-estrategias-de-resolucion-de-conflictos-300x120.png 300w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2021\/07\/Tecnicas-y-estrategias-de-resolucion-de-conflictos-80x32.png 80w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tecniques_i_estrategies_de_resolucio_de_conflictes\"><\/span><span class=\"TextRun SCXW34753987 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW34753987 BCX0\" data-ccp-parastyle=\"heading 2\">T\u00e8cniques i estrat\u00e8gies de resoluci\u00f3 de conflictes<\/span><\/span><span class=\"EOP SCXW34753987 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:276}\">\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-contrast=\"auto\">Abans de descobrir les t\u00e8cniques i estrat\u00e8gies que hi ha a l&#8217;hora de resoldre conflictes haurem de saber qu\u00e8 s\u00f3n exactament.\u00a0<strong>Parlem de conflicte laboral quan en una organitzaci\u00f3 dues o m\u00e9s persones entren en confrontaci\u00f3 ja sigui per interessos contraposats, idees, una mala comunicaci\u00f3 o un altre tipus de causa.\u00a0<\/strong><\/span><strong>\u00a0\u00a0<\/strong><\/p>\n<p><b><span data-contrast=\"auto\">Et pot interessar: <\/span><\/b><a href=\"https:\/\/blog.euncet.es\/xavier-marcet-entrevista-coronavirus-empresarios-euncet\/\"><span data-contrast=\"none\">Xavier Marcet: &#8220;Els <\/span><\/a><a href=\"https:\/\/blog.euncet.es\/xavier-marcet-entrevista-coronavirus-empresarios-euncet\/\"><span data-contrast=\"none\">l\u00edders<\/span><\/a><a href=\"https:\/\/blog.euncet.es\/xavier-marcet-entrevista-coronavirus-empresarios-euncet\/\"><span data-contrast=\"none\"> que <\/span><\/a><a href=\"https:\/\/blog.euncet.es\/xavier-marcet-entrevista-coronavirus-empresarios-euncet\/\"><span data-contrast=\"none\">aporten<\/span><\/a><a href=\"https:\/\/blog.euncet.es\/xavier-marcet-entrevista-coronavirus-empresarios-euncet\/\"><span data-contrast=\"none\"> autenticitat<\/span><\/a><a href=\"https:\/\/blog.euncet.es\/xavier-marcet-entrevista-coronavirus-empresarios-euncet\/\"><span data-contrast=\"none\"> ajuden<\/span><\/a> <a href=\"https:\/\/blog.euncet.es\/xavier-marcet-entrevista-coronavirus-empresarios-euncet\/\"><span data-contrast=\"none\">les seves<\/span><\/a><a href=\"https:\/\/blog.euncet.es\/xavier-marcet-entrevista-coronavirus-empresarios-euncet\/\"><span data-contrast=\"none\"> organitzacions<\/span><\/a><a href=\"https:\/\/blog.euncet.es\/xavier-marcet-entrevista-coronavirus-empresarios-euncet\/\"><span data-contrast=\"none\"> a esquivar la <\/span><\/a><a href=\"https:\/\/blog.euncet.es\/xavier-marcet-entrevista-coronavirus-empresarios-euncet\/\"><span data-contrast=\"none\">mediocritat<\/span><\/a><a href=\"https:\/\/blog.euncet.es\/xavier-marcet-entrevista-coronavirus-empresarios-euncet\/\"><span data-contrast=\"none\">&#8220;<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">En funci\u00f3 de les parts implicades es <strong>poden classificar segons si s\u00f3n intrapersonals, conflictes interpersonals, intragrupals, intergrupal o interorganitzacional<\/strong>. Una altra classificaci\u00f3 possible es pot fer atenent la causa que el provoca, \u00e9s a dir, si \u00e9s un <strong>conflicte de relaci\u00f3, d&#8217;informaci\u00f3, d&#8217;interessos, estructural o de valors.\u00a0<\/strong><\/span><strong>\u00a0\u00a0<\/strong><\/p>\n<p><b><span data-contrast=\"auto\">Et pot interessar: <\/span><\/b><a href=\"https:\/\/blog.euncet.es\/estilos-liderazgo-para-gestionar-equipos\/\"><span data-contrast=\"none\">5 <\/span><\/a><a href=\"https:\/\/blog.euncet.es\/estilos-liderazgo-para-gestionar-equipos\/\"><span data-contrast=\"none\">estils<\/span><\/a><a href=\"https:\/\/blog.euncet.es\/estilos-liderazgo-para-gestionar-equipos\/\"><span data-contrast=\"none\"> de <\/span><\/a><a href=\"https:\/\/blog.euncet.es\/estilos-liderazgo-para-gestionar-equipos\/\"><span data-contrast=\"none\">lideratge<\/span><\/a><a href=\"https:\/\/blog.euncet.es\/estilos-liderazgo-para-gestionar-equipos\/\"><span data-contrast=\"none\"> per gestionar <\/span><\/a><a href=\"https:\/\/blog.euncet.es\/estilos-liderazgo-para-gestionar-equipos\/\"><span data-contrast=\"none\">equips<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><strong>Cada conflicte \u00e9s un m\u00f3n i cadascun d&#8217;ells\u00a0necessita una soluci\u00f3 precisa.<\/strong> Per poder entendre i resoldre cada desavinen\u00e7a existeixen <strong>diferents t\u00e8cniques segons l&#8217;estat de desacord en el qual es trobin les parts implicades.<\/strong><\/span><strong>\u00a0<\/strong><\/p>\n<h4><span class=\"TextRun SCXW129706648 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW129706648 BCX0\" data-ccp-parastyle=\"heading 4\">Arbitratge<\/span><\/span><\/h4>\n<p><span class=\"TextRun SCXW102127618 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW102127618 BCX0\">\u00c9s com\u00fa utilitzar l&#8217;arbitratge en conflictes greus. Tamb\u00e9 s&#8217;hi recorre quan es necessita una soluci\u00f3 r\u00e0pida.<\/span><\/span><span class=\"EOP SCXW102127618 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<h4><strong>Facilitaci\u00f3<\/strong><\/h4>\n<p><span class=\"TextRun SCXW193034836 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW193034836 BCX0\">Recomanada per a conflictes de gravetat mitjana o baixa en la t\u00e8cnica de la facilitaci\u00f3.<\/span><\/span><span class=\"EOP SCXW193034836 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<h4><strong>Indagaci\u00f3<\/strong><\/h4>\n<p><span class=\"TextRun SCXW104586996 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW104586996 BCX0\">En aquest cas, es trien diverses persones neutrals perqu\u00e8 valorin el conflicte i, posteriorment<\/span><span class=\"NormalTextRun SCXW104586996 BCX0\">, es dona pas a una fase de recomanacions per tal d&#8217;evitar que el desacord empitjori.\u00a0<\/span><\/span><span class=\"EOP SCXW104586996 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<h4><strong>Mediaci\u00f3<\/strong><\/h4>\n<p><span class=\"TextRun SCXW256018564 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256018564 BCX0\">Aquesta t\u00e8cnica s&#8217;utilitza quan ambdues parts no arriben a un acord. \u00c9s un proc\u00e9s de negociaci\u00f3 entre les persones involucrades i alg\u00fa neutral, qui ser\u00e0 l&#8217;encarregat de propiciar un\u00a0ambient\u00a0que ajudi a la reconciliaci\u00f3.\u00a0<\/span><\/span><span class=\"EOP SCXW256018564 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-50369 size-full\" src=\"https:\/\/blog.euncet.com\/wp-content\/uploads\/2021\/07\/Que-es-el-rol-de-liderazgo-y-como-influye-en-la-resolucion-de-conflictos.png\" alt=\"La mediaci\u00f3n es una t\u00e9cnica de resoluci\u00f3n de conflictos.\" width=\"750\" height=\"300\" srcset=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2021\/07\/Que-es-el-rol-de-liderazgo-y-como-influye-en-la-resolucion-de-conflictos.png 750w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2021\/07\/Que-es-el-rol-de-liderazgo-y-como-influye-en-la-resolucion-de-conflictos-300x120.png 300w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2021\/07\/Que-es-el-rol-de-liderazgo-y-como-influye-en-la-resolucion-de-conflictos-80x32.png 80w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Que_es_el_rol_de_lideratge_i_com_influeix_en_la_resolucio_de_conflictes\"><\/span><span class=\"TextRun SCXW132726485 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW132726485 BCX0\" data-ccp-parastyle=\"heading 2\">Qu\u00e8 \u00e9s el rol de lideratge i com influeix en la resoluci\u00f3 de conflictes?<\/span><\/span><span class=\"EOP SCXW132726485 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:276}\">\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><span class=\"TextRun SCXW175496145 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW175496145 BCX0\">Els contes poden donar-se en qualsevol esfera.\u00a0Ara b\u00e9, <strong>l&#8217;important\u00a0\u00e9s saber com<\/strong><\/span> <span class=\"NormalTextRun SCXW175496145 BCX0\"><strong>gestionar-los, ja que en funci\u00f3 de l&#8217;enfocament\u00a0el resultat ser\u00e0 positiu o negatiu.<\/strong> En el cas dels l\u00edders, una vegada ho detectin en la seva organitzaci\u00f3 hauran de\u00a0resoldre&#8217;l <\/span><span class=\"NormalTextRun SCXW175496145 BCX0\">a<\/span><span class=\"NormalTextRun SCXW175496145 BCX0\">ctuant <\/span><span class=\"NormalTextRun SCXW175496145 BCX0\">responsablement pel b\u00e9 del\u00a0seu equip de treball i per l&#8217;organitzaci\u00f3 tenint en compte el punt de vista d&#8217;ambdues\u00a0parts.\u00a0<\/span><\/span><span class=\"EOP SCXW175496145 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/span><\/p>\n<p><b><span data-contrast=\"auto\">Et pot interessar:<\/span><\/b><a href=\"https:\/\/blog.euncet.es\/liderazgo-personal-en-una-empresa\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"none\"> Com<\/span><span data-contrast=\"none\"> influeix<\/span><span data-contrast=\"none\"> el <\/span><span data-contrast=\"none\">lideratge<\/span><span data-contrast=\"none\"> personal en una empresa?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/a><\/p>\n<p><strong>Segons com <\/strong><span data-contrast=\"auto\"><strong>aquests tri\u00efn enfrontar el conflicte podr\u00e0 ser una oportunitat de creixement o un fet insostenible que acabi portant a la deriva l&#8217;equip de treball.<\/strong>\u00a0Encara que sembli paradoxal, en aquest tipus de desacords pot sorgir una oportunitat de desenvolupament.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Per evitar que el conflicte es converteixi en caos el l\u00edder ha de tenir eines amb les quals poder prevenir, manejar i resoldre conflictes laborals. Per a aix\u00f2, \u00e9s important que:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\u00a0Intervingui tan bon punt en tingui evid\u00e8ncies del mateix.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Conegui les limitacions i l\u00edmits dels treballadors.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Calibri\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;-&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Tingui en compte les difer\u00e8ncies \u00faniques de cada persona i tingui aix\u00ed una visi\u00f3 integral del conflicte comptant amb tots els punts de vista.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-50375 aligncenter\" src=\"https:\/\/blog.euncet.com\/wp-content\/uploads\/2021\/07\/Como-liderar-un-equipo-de-trabajo.png\" alt=\"\u00bfC\u00f3mo liderar un equipo de trabajo?\" width=\"750\" height=\"300\" srcset=\"https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2021\/07\/Como-liderar-un-equipo-de-trabajo.png 750w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2021\/07\/Como-liderar-un-equipo-de-trabajo-300x120.png 300w, https:\/\/www.euncet.com\/blog\/wp-content\/uploads\/2021\/07\/Como-liderar-un-equipo-de-trabajo-80x32.png 80w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Com_liderar_un_equip_de_treball\"><\/span><span class=\"TextRun SCXW212154297 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW212154297 BCX0\" data-ccp-parastyle=\"heading 2\">Com liderar un equip de treball?<\/span><\/span><span class=\"EOP SCXW212154297 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:360,&quot;335559739&quot;:120,&quot;335559740&quot;:276}\">\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-contrast=\"auto\">Per <strong>liderar un equip de treball de forma efectiva cal\u00a0disposar d&#8217;habilitats directives emocionals.<\/strong> A l&#8217;hora d&#8217;identificar un possible conflicte laboral, <strong>el l\u00edder ha de tenir capacitat d&#8217;observaci\u00f3, interpretaci\u00f3 i intu\u00efci\u00f3.\u00a0Aix\u00f2, sumat a una actitud d&#8217;escolta\u00a0 activa, comprensi\u00f3 i empatia<\/strong> ajudar\u00e0 que el l\u00edder enfronti la situaci\u00f3 minimitzant l&#8217;impacte negatiu que pugui tenir en l&#8217;organitzaci\u00f3. El l\u00edder ha de tenir la <strong>capacitat de\u00a0 recon\u00e8ixer\u00a0el conflicte i reobrir-lo sense que es visqui com una derrota.<\/strong><\/span><strong>\u00a0<\/strong><strong>\u00a0<\/strong><\/p>\n<p><b><span data-contrast=\"auto\">Et pot interessar: <\/span><\/b><a href=\"https:\/\/blog.euncet.es\/beneficios-inteligencia-emocional\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"none\">Beneficis<\/span><span data-contrast=\"none\"> de la <\/span><span data-contrast=\"none\">intel\u00b7lig\u00e8ncia<\/span><span data-contrast=\"none\"> emocional per a <\/span><span data-contrast=\"none\">directius<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Negociacio_i_resolucio_pacifica_de_conflictes_a_lempresa\"><\/span><span class=\"TextRun SCXW6895803 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW6895803 BCX0\" data-ccp-parastyle=\"heading 3\">Negociaci\u00f3 i resoluci\u00f3 pac\u00edfica de conflictes a l&#8217;empresa<\/span><\/span><span class=\"EOP SCXW6895803 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:320,&quot;335559739&quot;:80,&quot;335559740&quot;:276}\">\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\"><span class=\"TextRun SCXW127127484 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW127127484 BCX0\">En la negociaci\u00f3 i resoluci\u00f3 de conflictes dins d&#8217; entorns organitzatius existeixen <strong>diferents t\u00e8cniques i m\u00e8todes amb els quals afrontar aquest tipus de situacions<\/strong>. Per a aix\u00f2, es necessiten <strong>l\u00edders transformadors i motivadors<\/strong> que facin de guia entre les persones implicades en el conflicte per aconseguir un millor rendiment individual i grupal.\u00a0<\/span><\/span><span class=\"EOP SCXW127127484 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW108955722 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW108955722 BCX0\"><strong>Et pot interessar:<\/strong> <\/span><\/span><a href=\"https:\/\/blog.euncet.es\/liderazgo-organico\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"TextRun Underlined SCXW108955722 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW108955722 BCX0\">Qu\u00e8<\/span><\/span><span class=\"TextRun Underlined SCXW108955722 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW108955722 BCX0\"> \u00e9s el <\/span><\/span><span class=\"TextRun Underlined SCXW108955722 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW108955722 BCX0\">lideratge<\/span><\/span><span class=\"TextRun Underlined SCXW108955722 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW108955722 BCX0\"> org\u00e0nic<\/span><\/span><span class=\"TextRun Underlined SCXW108955722 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW108955722 BCX0\">?<\/span><\/span><span class=\"EOP SCXW108955722 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/a><\/p>\n<h4><span style=\"font-weight: 400;\">T\u00e8cnica win-win<\/span><\/h4>\n<p><span data-contrast=\"auto\">Aquesta estrat\u00e8gia<strong> es caracteritza per focalitzar-se en el que ambdues parts guanyin.<\/strong> Encara que a priori pugui resultar una utopia, \u00e9s una de les estrat\u00e8gies m\u00e9s recomanades i beneficioses en la resoluci\u00f3 de conflictes i negociacions.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Es basa a <strong>optimitzar per maximitzar<\/strong>, \u00e9s a dir, unir esfor\u00e7os per ambdues parts perqu\u00e8 tothom se senti victori\u00f3s i satisfet amb els resultats. Amb aquest m\u00e8tode <strong>es desenvolupa la solidaritat, cooperaci\u00f3 i empatia.\u00a0<\/strong><\/span><strong>\u00a0\u00a0<\/strong><\/p>\n<p><span data-contrast=\"auto\">Un dels principals inconscients o reptes que <strong>pot presentar aquesta metodologia \u00e9s que es pot donar el cas en qu\u00e8 alguna de les parts no vulgui\u00a0cedir ni conciliar<\/strong>. De\u00a0tota\u00a0 manera,<strong> l&#8217;important\u00a0de la t\u00e8cnica win-win \u00e9s que es prioritzi l&#8217;inter\u00e8s\u00a0com\u00fa.\u00a0<\/strong><\/span><strong>\u00a0<\/strong><\/p>\n<h4><span style=\"font-weight: 400;\">T\u00e8cnica de la Transacci\u00f3 multifase<\/span><\/h4>\n<p><span style=\"font-weight: 400;\"><span class=\"TrackedChange SCXW211328611 BCX0\"><span class=\"TextRun SCXW211328611 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW211328611 BCX0\">En aquest cas, la <strong>resoluci\u00f3 del desacord es resol en fases o etapes<\/strong>. \u00c9s un proc\u00e9s que requereix de certa continu\u00eftat ja que en cada etapa s&#8217;assoleixen petits acords que permeten avan\u00e7ar en el proc\u00e9s. Aquesta t\u00e8cnica requereix d&#8217;un gran com\u00eds i consens<\/span><\/span><\/span><span class=\"TextRun SCXW211328611 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW211328611 BCX0\">.<\/span><\/span><span class=\"EOP SCXW211328611 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Model CCST<\/span><\/h4>\n<p><span style=\"font-weight: 400;\"><span class=\"TrackedChange SCXW17400328 BCX0\"><span class=\"TextRun SCXW17400328 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW17400328 BCX0\">El model CCST \u00e9s un<strong> acr\u00f2nim de les fases individuals que es transiten en una reuni\u00f3<\/strong> per resoldre un conflicte: <\/span><\/span><\/span><strong><span class=\"TrackedChange SCXW17400328 BCX0\"><span class=\"TextRun SCXW17400328 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW17400328 BCX0\">Clarificaci\u00f3, Causes, Solucions <\/span><\/span><\/span><span class=\"TrackedChange SCXW17400328 BCX0\"><span class=\"TextRun SCXW17400328 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW17400328 BCX0\">i<\/span><\/span><\/span><span class=\"TrackedChange SCXW17400328 BCX0\"><span class=\"TextRun SCXW17400328 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW17400328 BCX0\"> Transfer\u00e8ncia.<\/span><\/span><\/span><span class=\"EOP SCXW17400328 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/strong><\/span><\/p>\n<h4><span style=\"font-weight: 400;\">El m\u00e8tode Harvard<\/span><\/h4>\n<p><span data-contrast=\"auto\">Publicat en un llibre de Roger Fisher i de Roger Fisher i William L.\u00a0Lury el 1981, el m\u00e8tode Harvard intenta assolir el millor resultat possible per a ambdues parts.\u00a0La seva m\u00e0xima \u00e9s facilitar a les parts en conflicte la negociaci\u00f3. Aquest m\u00e8tode aporta directrius clares que han de ser respectades i consensuades per les parts implicades.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Una de les claus per a la resoluci\u00f3 d&#8217;un conflicte segons el m\u00e8tode Harvard \u00e9s la millor alternativa o acord negociat.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:600,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.euncet.com\/ca\/executive-education\/postgrau-lideratge-habilitats-directives\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-58731 size-full\" src=\"https:\/\/blog.euncet.com\/wp-content\/uploads\/2023\/03\/9-PLHD-Horizontal.gif\" alt=\"\" width=\"750\" height=\"230\" \/><\/a><\/p>\n<p><span data-contrast=\"auto\">Aquestes s\u00f3n algunes de les t\u00e8cniques i estrat\u00e8gies per a la resoluci\u00f3 de conflictes en el rol de lideratge. Si t&#8217;ha semblat interessant pots aprendre a com entrenar les teves habilitats directives amb els nostres<\/span><a href=\"https:\/\/www.euncet.com\/ca\/executive-education\/postgrau-desenvolupament-directiu\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b><span data-contrast=\"none\"> postgraus<\/span><\/b><b><span data-contrast=\"none\"> en <\/span><\/b><b><span data-contrast=\"none\">Desenvolupament<\/span><\/b><b><span data-contrast=\"none\"> Directiu<\/span><\/b><\/a><span data-contrast=\"auto\"> i amb el <\/span><a href=\"https:\/\/www.euncet.com\/ca\/executive-education\/postgrau-lideratge-habilitats-directives\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b><span data-contrast=\"none\">postgrau<\/span><\/b><b><span data-contrast=\"none\"> en <\/span><\/b><b><span data-contrast=\"none\">Lideratge<\/span><\/b><b><span data-contrast=\"none\"> i <\/span><\/b><b><span data-contrast=\"none\">Habilit<\/span><\/b><b><span data-contrast=\"none\">a<\/span><\/b><b><span data-contrast=\"none\">ts<\/span><\/b><b><span data-contrast=\"none\"> Directives<\/span><\/b><\/a><span data-contrast=\"auto\">, o b\u00e9 millorar les teves capacitats de negociaci\u00f3 amb el <\/span><a href=\"https:\/\/www.euncet.com\/ca\/executive-education\/postgrau-direccio-comercial-vendes\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b><span data-contrast=\"none\">postgrau<\/span><\/b><b><span data-contrast=\"none\"> en <\/span><\/b><b><span data-contrast=\"none\">Direcci\u00f3<\/span><\/b><b><span data-contrast=\"none\"> Comercial i <\/span><\/b><b><span data-contrast=\"none\">Vendes<\/span><\/b><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:600,&quot;335559740&quot;:240}\">\u00a0<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Liderar implica gestionar persones. Encara que sembli una cosa obvia \u00e9s important remarcar-ho, ja que els \u00e9ssers humans som \u00e9ssers sociables i en moltes ocasions poden donar-se situacions conflictives. El mateix succeeix en el m\u00f3n laboral. A diari, sorgeixen situacions en qu\u00e8 poden donar-se malentesos o situacions negatives que afectin en l&#8217;acompliment dels treballadors. \u00a0\u00a0 [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":50381,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[453],"tags":[],"class_list":["post-58914","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership-management-ca"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Resoluci\u00f3 de conflictes: t\u00e8cniques per al rol del l\u00edder| Blog Euncet<\/title>\n<meta name=\"description\" content=\"T&#039;expliquem quines s\u00f3n les millors t\u00e8cniques i estrat\u00e8gies a seguir per a la resoluc\u00f3 de conflictes que tot bon l\u00edder ha de 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